Requirements & Duties:

• Degree holder in hospitality or related disciplines
• At least 5 years front office experience with supervisory level
• Abilities to maintain smooth relationships between management and guests. 
• Abilities to handle guest enquiry and complaints in a courteous and efficient manner and report to Front Office Manager if no immediate solution can be found and assure follow up with guests.
• Abilities to conduct routine inspection, ensure a general cleaning of the hotel premises and report irregularities for immediate rectification.
• Participate and acquire a more active role towards the hotel operations and voice opinions for possible improvements.
• Exercise cooperation between departments and act as a coordinator joint action is required.
• To handle all emergencies whenever necessary.
• To liaise with the Guest Service Counter an updating the lobby signboard.
• To establish a rapport with guests maintaining good customer relationship, especially with regards to building a base for long staying guests
• Fluent in speaking English and Mandarin is a MUST
• Candidate with less experience will be considered as "Front Office Officer"
  

  An attractive remuneration package and excellent career prospects will be offered to the right candidate. Interested parties are invited to send their applications and full resumes stating career history, qualifications, availability, current and expected salary, and contact telephone number Alex Lu at alexlu@macauhr.com. More information on the Company is available at www.macauhr.com.