Key Responsibilities

·         Report to the Guest Service Supervisor for all guest services related day-to-day operations and Ad-hoc assignments.

·         Responsible for handling guests enquiries, feedbacks and even complaints inside casino.

·         To proactively provide the information about casino/hotel services, promotions and offers to the VIP guests.

·         To serve and assist the guests for casino activities such as exchanging clips transactions, encouraging membership registration and redemptions.

Requirements

·         Secondary Education or Diploma, with relevant working experience is preferred.

·         With pleasant personality, customer-oriented mindset and work independently

·         Have a can-do spirit and can work under pressure.

·         Good command of spoken Cantonese and Mandarin, knowledge of English will be an advantage.

·         with excellent skills in communication with practical experience in handling guest complaints independently

·         Proficiency in Microsoft Office applications

·         Willing to work on shift duties or agreed roster.

·         Immediate available is preferable.

·         Both full-time and hourly rate (時薪) are welcome.

Interested parties please forward your resume with details, and expected salary to recruitment_jobs@ponte16.com.mo