Job Purpose:

Answer incoming calls promptly and convert and upsell sales opportunities for restaurant reservations and other areas after hours (Spa, Rooms, Concierge). Identify guests’ needs and address their requests promptly and accurately, and handle reservations efficiently.

Job Requirements:

Experience: Previous hospitality service experience in a 5-star hotel an advantage

Education: Secondary school diploma or above

Knowledge/Certificates: Telephone sales and service

Language Ability: Fluent spoken and written Cantonese, Mandarin and English

Computer Skills: Proficient in MS Office and Outlook (intermediate in SDC, Opera, Respak, Maximo or FCS an advantage)

Remarks:

•    Customer service orientated, excellent telephone etiquette, good communication and interpersonal skills

•    Reliable and organised

•    Confident, friendly and polite

•    Team player who responds quickly to demands and thrives in a high pressure work environment

•    Able to work on shifts and be flexible regarding work schedules according to business demand

Interested parties please click Agent to apply.

主要工作：

須迅速接聽賓客來電、提供轉線服務、為餐廳及其他營業點(理療康體中心、客房部及禮賓部)於非營業時間接聽賓客來電、作出推薦及訂位服務；同時須針對賓客所需，及時作出適當的回饋及妥善處理訂位服務安排。

工作要求：

工作經驗：曾五星級酒店從事客戶服務工作經驗者優先考慮

教育程度：中學畢業或以上

技能 / 證書：須具電話銷售及服務技巧

語言能力：能操及寫流利的廣東話、普通話及英語 

電腦應用： 熟識Ms Office及Outlook軟件操作，(對SDC, Opera, Respak, Maximo 或FCS具中等程度認識者優先考慮)

其他要求：

•    具優質客戶服務、優良的溝通和人際關係技巧，以及具優質電話對答禮儀

•    可靠及具組織力

•    自信有禮及熱情友善

•    須具團隊精神、反應敏捷及能承受沉重之工作壓力

•    須輪班工作，及能配合營運需要而作出調班安排

有興趣者請按 賓客服務中心接線員 申請 。