Position Description:

·         Assist Assistant Shift Manager or Shift Manager to ensure daily operations is running smoothly

·         Assign duties to VIP Host and Host

·         Conduct shift briefing

·         Handle guest complaint and provide prompt feedback and service recovery

·         Assist in all events and function organized by the department

·         To promote gaming incentive program: - Complimentary and Premium

·         Assist in patron front money buy in and settlement of programs

·         Conduct training, counseling and coaching for team members of the department

Position Requirements:

·         High School Degree, college education in Marketing or Hospitality Management preferred.

·         At least 2 years working experience as VIP Host or in similar position

·         Computer skill

·         Rating system

·         Public Relations skill

·         Work independently and self motivated

·         Respond calmly and make rational decisions when handling guest needs

·         Have proven track record of personally providing excellent customer service

·         Possess excellent interpersonal, communication, team building and problem solving skills

·         Possess good organizational skill

·         Possess excellent leadership and management skills, leading customer focus

·         Get along with fellow team Members and work as a team, participate in and facilitate team effectiveness, take actions that demonstrate consideration for the feelings and needs of others, be aware of the effect of one’s behaviors on others

·         Read, write, speak and understand English and Chinese, knowledge of other language is an advantage

·         Be willing to work any day of the week and any shift

·         Have a well groomed, extremely professional appearance