Job Summary
The person in this position provides technical direction for the development, design and systems integration for client engagement from definition phase through implementation. Manages and directs support staff for all Bally products. Works closely with Development, Client Project Manager’s and Installation Departments, as well as Bally Customers.

Essential Duties and Responsibilities

• Manage regional systems support team.
• Manage installations and upgrades of systems products.
• Improve and maintain customer satisfaction of Bally support services.
• Manage pre and post sales technical support.
• Manage customer technical training.
• Manage internal IT support.

Training and/or Experience

• 5+ Years experience in computer systems or business applications support, troubleshooting  and analyzing problems.
• 5+ Years Customer Support experience is required.
• Minimum of 3 years managerial/supervisory experience is required.

Knowledge / Skills / Abilities Valid driver's license

• Excellent people management skills and leadership.
• Excellent communication and customer facing skills.
• Experience in project management.
• Background in IT or related industry.
• Understanding of casino operations is a plus.

Education

• Bachelor degree in Engineering or equivalent.

Physical Requirement

• Sedentary.

We offer an attractive package to the successful applicant. Please apply with full resume to Bally Macau Limited, Units A-D,8/F,FIT Center,Av.Dr.Mario Soares,Macau or email to
macau_admin@ballytech.com

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