Div/ Dept: Travel Agency
Ref. no.: 1859BR
APPLY TO BE FANTASTIC!
POSITIONS AVAILABLE AT GALAXY MACAU™ IN THE HEART OF COTAI
- Greets and ensures that all guests are attended to at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- Ensures guest receives prompt attention and request will be fulfilled immediately.
- Ensures guest satisfaction during his/her shift.
- Has full knowledge of Galaxy Hotel standards.
- Attends shift briefings to ensure Hotel activities and operational requirements are known.
- Offers ferry ticket, air ticket, heli ticket and other services offered by the Travel Agency according to established procedures.
- Is fully aware of the credit policy of the Hotel.
- Handles problems associated with guests and refers to his superior if he/she is unable to help.
- Takes personal interest and pride to ensure that the Hotel Travel Agency work area is kept clean and in an orderly state at all times.
- Assumes other duties assigned by Management as required.
- Knowledge & Skills: Knowledge of Hotel facilities and services
- Education, Training Qualifications: Diploma holder in Tourism Business Management or related disciplines
- Experience: Relevant experience in Travel Agency operations is an advantage
- Personality: Initiative, organized and detail-oriented; excellent communication, interpersonal and supervisory skills; highly sociable and outgoing
- Languages: Good command of both written and spoken English, Cantonese and Putonghua
- Other Requirement: Knowledge of another foreign language other than the ones mentioned above is an advantage
銀河招聘熱線 : 853 8883 9688
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