Front Desk Agent
Div/ Dept: Hotel Operations
Ref. no.: 1867BR
APPLY TO BE FANTASTIC!
POSITIONS AVAILABLE AT GALAXY MACAU™ IN THE HEART OF COTAI
- Greets and ensures that all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- Registers and rooms all arrivals according to established procedures.
- Maintains intimate knowledge of departmental standards and procedures.
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
- Maintains cashier float and ensures accurate daily report of all money received.
- Keeps abreast of all modifications to accounting policies and procedures
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
- Performs the audit balances and prepares all works for audit in an orderly fashion.
- Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read fax, e-mail, messages, and how to interpret availability sources within the reservation systems.
- Maintains exemplary department standards of behavior and appearance and attitude.
- Takes personal interest and pride to ensure that the Casino VIP Services desk area is kept clean and in an orderly state al all times.
- Fully aware of the Credit policy.
- Has full knowledge of the Hotel Standards, conducts shift briefings to ensure hotel activities and operational requirements are known.
- Ensures guest receives prompt attention and request will be fulfilled immediately.
- Ensures guest satisfaction during his/her shift and monitors his/her personnel with the same awareness.
- Assumes other duties assigned by Management as required.
- Knowledge of hotel facilities and services
- Certificate holder in hospitality management or relates disciplines.
- Relevant experience of Front Office in the hotel industry is advantage.
- Initiative, organized and detail-oriented.
- Excellent communication, interpersonal and supervisory skills.
- Good command of both written and spoken English, Cantonese and Putonghua.
- Knowledge of another foreign language other than the ones mentioned above is an advantage
銀河招聘熱線 : 853 8883 9688
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