Receptionist – Hotel Okura
Div/ Dept: Front Office
Ref. no.: 1788BR
APPLY TO BE FANTASTIC!
POSITIONS AVAILABLE AT GALAXY MACAU™ IN THE HEART OF COTAI
- Provide excellent service in all Front Desk related matters: register guests, assign rooms, answer telephones, respond to enquiries, check-out guests, process payments (cash, credit card, accounts).Maintains high visibility in order to ensure smooth running of operations, promotes good public relations and takes corrective actions to ensure their satisfaction.
- Assisting in promotion of company’s services and products.
- Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture.
- Maintain all procedures and adheres to them within the Okura guidelines; in particular with emphasis on hotel credit policy.
- Ensure every guest’s experience is pleasant and memorable.
- Should be aware of the reservation process, be able to create new reservations and deal with any invoice discrepancies.
- Knows cash handling procedures, posting and transferring charges to guest master and city ledger accounts.
- Is responsible for the handling and safekeeping of a personal float for all cashiering matters.
- Fluency in local language
- Fluency in English
- Proficiency in & Mandarin & Japanese language preferable
- Willing to work on shift
銀河招聘熱線 : 853 8883 9688
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Hotline: 853 8883 9688