Quality & Operations Assurance Officer (QOA-O-M-311012)
SmarTone is constantly breaking new ground in the converging world of communications and media. As a market leader, we are committed to delivering unbeatable customer experiences that truly enrich lives. To do this, we need passionate, energetic and pro-active people like you. If you share our way of thinking, we would like to hear from you.
- Regularly review policies and procedures in daily operations of all sales channels
- Check if sales channels comply with the policies and procedures in daily operations through regular compliance check and give recommendations for improvement
- Review system logic and co-ordinate with related parties on enhancements for increasing frontlines' and sales channels' productivity
- Define sales and customer service operational procedures for all offerings of products and services
- University Graduate with minimum of 1-2 years' relevant working experience in telecommunications industry
- Proficiency in Chinese Word Processing and MS. Office
- Good command in both written and spoken English and Chinese
- Good interpersonal & communication skills in dealing with different levels of people
- Proactive, energetic dynamic and mature team player with positive attitude
Interested parties please apply with full resume stating present and expected salary to the following e-mail:
(Please quote reference number on the application.)
All data supplied will be kept in strict confidence and used for employment related purpose.
Only short-listed candidates will be contacted.
You are welcome to visit our website : www.smartone.com