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NagaWorld Limited Guest Services  
NagaWorld Limited is a subsidiary of NagaCorp Limited, a Publicly Listed gaming and entertainment company on the Hong Kong Stock Exchange. It is the first and best integrated hotel entertainment complex in the fast developing Mekong region.

With the existing NagaWorld complex reaching full capacity on a regular basis, NagaCorp is constructing Naga2 a stone throw away from the current premises. Naga2 will house an additional 800 hotel rooms, 100 luxury suites and a 2500 seat theatre.
Naga City Walk, an exclusive duty free retail mall will connect the two complexes. Naga City Walk is expected to be launched later this year with Naga2 expected to be in operation by June 2017.
In addition to the expansion plan in Cambodia, in 2015, NagaCorp held its groundbreaking ceremony in Vladivostok, Russia for the Primorsky Entertainment Resort City "PERC" project which is expected to be completed in 2018.

VIP Butler

** Position based in Phnom Penh, Cambodia

Job Purpose

The VIP Butler provides tailored service and assistance to VIP guests, adequately catering to all guest needs and coordinating with other employees as required.

General Job Functions

  • Greets guest/s upon seeing them (Welcome VIP guest/s at hotel main entrance and assist them to Penthouse Suites);
  • Ensures proper manners and good posture when talking to VIP guest/s;
  • Handles VIP guest/s concerns professionally;
  • Assists VIP guest to private gaming facilities;
  • Ensures good hygiene at all times;
  • Explains facilities, services and attractions available for guest comfort and pleasure and fulfills all feasible requests for the guest with the collaboration of the relevant staff;
  • Serves meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites;
  • Assists guests in unpacking, packing, and the selection, cares and maintenances of their wardrobe;
  • Polishes shoes, removes spots, brushes, presses, performs minor repairs to clothing items, and arranges for laundry and dry cleaning services and return of these items to the guests wardrobe;
  • With the direction of the Butler Manager, plans, organizes and coordinates cocktail and dinner parties, receptions, entertainment, and other functions and services upon request;
  • Coordinates housekeeping services by notifying the Housekeeping and Concierge of appropriate times to provide cleaning, turn down services etc.;
  • Maintains adequate par stock of Food and Beverage items necessary to meet the needs of guests as approved by the Butler Manager (Prepare purchase request for purchasing department and HOD approval);
  • Anticipates guest needs, responds promptly, maintains positive guest relations and ensures guest satisfaction at all times.


  • Bachelor degree or equivalent education required;
  • Working Knowledge and proficient in all aspects of F&B and personal valet services;
  • Food and Beverage Server training and basic Wine Knowledge training;
  • Professional Butler or Household Management Training;
  • Basic computer skills;
  • Previous experience working in a similar resort setting;
  • English as well as Mandarin or Cantonese language skills required
  Work Exp.:   2-3year(s)
  Education:   Not Limited
  Monthly Salary:   Salary Negotiable
  Job Type:   Full Time
  Location:   Other Area
  Last Updated:   2017/02/20
  Deadline:   IT & Telecoms > Management


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