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THE 13 Guest Services  

Butler, Call Center

“Welcome to The 13 family. If you have the passion, The 13 will give you the career opportunities to be an ambassador at the gateway to global luxury. Join us to welcome the world’s most extraordinary guests to Macau, and support Macau’s development into the World Center of Tourism and Leisure.”

Summary of Position:
• Report directly to Butler Supervisor
• Enhance the service experience and represent the brand image to all guests
• Be an expert on property features, hotel products and outlets
• Aware of returning customer names and their requirements
• Fully familiar with the telephone operator board or PABX switchboard operations
• Compliant with departmental standards and operating procedures

Duties & Responsibilities:
• Maintain a high standard in personal hygiene, dress code, uniform, and body language
• Answer and direct calls of internal and external customers accurately and in a timely manner
• Fully supportive of and follow all the procedures involved in butler care and Butler service
• Have basic knowledge of Front Office service, Food & Beverage service and Housekeeping service
• Familiar with Property Management System
• Maintain the highest level of confidentiality at all times
• Polite, courteous and professional in any situation where the brand image or reputation of the hotel is concerned and act as an ambassador of THE 13 at all times
• Ensure that all activities are carried out honestly, ethically and within the parameters of local law

• University degree/College diploma or equivalent work experience
• 2 years call center experience in luxury hotel or credit card center call takers
• Excellent communication skill with guests in English, Cantonese & Mandarin. Any additional world language will be advantageous.
• Ability to speak clearly, distinctly, and with a friendly, courteous tone
• To be well versed and have excellent telephone etiquette

“We invest heavily in our staff, including extensive training and development, which is an essential and integral part of creating, from Macau, one of the world’s leading luxury brands.”

Interested applicants please apply and submit your resume via www.the13.com/careers or contact us at +853 8862 6333 for enquiry.

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.

  Work Exp.:   >=2year(s)
  Education:   >=Bachelor
  Monthly Salary:   Salary Negotiable
  Job Type:   Not Limited
  Location:   Not Limited
  Last Updated:   2017/02/21
  Deadline:   Hospitality & Tourism > Others


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