Welcome to THE 13 family. If you have the passion, THE 13 will give you the career opportunities to be an ambassador at the gateway to global luxury. Join us to welcome the world’s most extraordinary guests to Macau, and support Macau’s development into the World Center of Tourism and Leisure.
The L’Atelier Ambassador is the first image that a guest would see upon arriving at the L’Atelier. The successful applicant must be personable and be able to communicate fluently in different languages. A top-class service attitude and a high degree of self-discipline are key characters to succeed in this role.
Primary Responsibilities & Duties:
• Welcome and introduce invited VIP guests to the concierge upon their arrival
• Explain the invitation policy of the L’Atelier to guests who do not possess an invitation
• Assist concierges in fulfilling client’s needs
• Ensure VIPs’ confidentiality as a key priority
• Develop solid knowledge and working relationships with each of the key brands within the L’Atelier • Work as a team with other colleagues in Hotel Operation, Accounting, F&B and Gaming Operation to ensure VIPs will experience top class and seamless services
• Minimum 3 years of experience in a front-line role in a hotel or in the retail industry
• Tertiary degree is desirable
• Fluency in Mandarin, Cantonese and English. Other languages are great advantage
• Excellent communication skills and temperament
• Be able to work with autonomy and in a shift-environment
• Show dynamism, tenacity and diplomacy
“We invest heavily in our staff, including extensive training and development, which is an essential and integral part of creating, from Macau, one of the world’s leading luxury brands.”
Interested applicants please apply and submit your resume via https://the13.com/careers. or contact us at +853 8862 6333 for enquiry.
All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.