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NagaWorld Limited Casino Marketing Services  
 
NagaWorld Limited is a subsidiary of NagaCorp Limited, a Publicly Listed gaming and entertainment company on the Hong Kong Stock Exchange. It is the first and best integrated hotel entertainment complex in the fast developing Mekong region.

With the existing NagaWorld complex reaching full capacity on a regular basis, NagaCorp is constructing Naga2 a stone throw away from the current premises. Naga2 will house an additional 800 hotel rooms, 100 luxury suites and a 2500 seat theatre.
Naga City Walk, an exclusive duty free retail mall will connect the two complexes. Naga City Walk is expected to be launched later this year with Naga2 expected to be in operation by June 2017.
In addition to the expansion plan in Cambodia, in 2015, NagaCorp held its groundbreaking ceremony in Vladivostok, Russia for the Primorsky Entertainment Resort City "PERC" project which is expected to be completed in 2018.
 

Manager Business Development (Japanese)

Job Purpose

Responsible for actively securing the organization’s long-term financial growth by setting and implementing strategic goals for NagaWorld. Ensure business growth through directing and managing business development activities for Japan market.

Duties and Responsibilities

Develop, Plan and Deliver Programs and Services

  • Identifies and develops new business relationship by organizing, hosting, meeting & greeting, and itinerary planning on FAM visit for potential junket group or premium players, travel agent partners and/ or distributors to Nagaworld for site inspection, facilities introduction/update or experience marketing on regular basis, and making sure that suit the diverse cultures and clientele expected;
  • Establishes network with appropriate special-interest and niche operators and distributors to sell our Premium product packages and/ or specialized tour /gaming products with a view will assist in driving business to Nagaworld properties (e.g. Travel agents, tour group operators, airline etc);
  • Identifies opportunities to extend marketing reach and builds Nagaworld brands in regional and national markets through partnership & existing customer opportunities;
  • Maintains an up to date knowledge of products, events, promotions and general information relating to the VIP Rooms and the property;
  • Develops a customer feedback system from junket to capture feedback, comments and identify areas of improvement to encourage return visitation to ensure a thorough understanding of our most valued VIP patrons, including capture of market share from existing Nagaworld competitors, therefore suggest, implement and maintain initiatives to improve, and remove barriers to, service to VIP guests;
  • Maintains a high profile within the VIP Rooms, performing public relations duties as required and ensuring that customer service meets and/or exceeds guest expectations including handle demanding guests and resolve issues or complaints in a calm, professional and discreet manner. Reviews processes and procedures to ensure issues do not reoccur;
  • Works closely with division and department management to establish sound operational business practices and methods to ensure all projects and assignments produce quality results, remains within budget and meets targeted deadlines.

Qualifications

  • 10 years of Gaming industry experience with at least 5 year in a management and operation position with Client database
  • A strong understanding of VIP Clients and proven customer service skills
  • Willing to travel
  • Foreign language skills (preferably for Asian languages) are an asset
  • Knowledge of casino operating environment, organizational structure, products and services
  • Computer skills
  • Strong knowledge of Asian VIP patron cultural preferences to develop programs to foster customer trial and repeat visitation
  • Outgoing personality and enjoy contact with a variety of people
  • Excellent communication (verbal and written) and interpersonal skills

 

 
 
  Work Exp.:   9-10year(s)
  Education:   Not Limited
  Monthly Salary:   Salary Negotiable
  Job Type:   Full Time
  Location:   Other Area
  Last Updated:   2017/03/09
  Deadline:   IT & Telecoms > Engineer
   
   
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