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TalentGroup Asia  
TalentGroup Asia (TGA) is a HR management consulting, outsourcing and business services company. With in-depth experience and capabilities to service our client, TGA helps to improve their efficiency and performance. TalentGroup Asia is specialized in Human Resources Business Process Outsourcing (HRBPO) – an initiative to help creating high-performance company. By partnering with TGA, our clients enjoy improved cost transparency and business efficiencies.  

Director of Training – Gaming
Director of Training – Gaming  
Local and oversea candidates are welcome.
Job descriptions:
  • Manage and support all training initiatives, evaluate department training needs and prepare all training plans to ensure successful absorption of relevant subject matter
  • Develop a technical and competency framework as a guideline for the future development for all team members
  • Drive all existing and new training contents across the Gaming Floor to achieve maximum impact
  • Develop and lead Comany specific, customer centric training of service initiatives within the Gaming Division to reflect the Company culture of quality service standards
  • Monitor and evaluate the progress and effectiveness of training and development programs and make recommendations for improvement. Identify training gaps in both technical and soft skill competencies
  • Report on measurable training expectations, including productivity and customer service delivery based on company guidelines
  • Deliver, produce and/or revise manuals and course curriculum and training plans for specialized Team Member training programs
  • Facilitate in the delivery of training content
  • Work with Human Resources on planning and execution of all Responsible Gaming initiatives internally and externally
  • Maintain training records, reports and files
  • Create and conduct regular workshops for technical skills improvement and refresher training on an on-going basis for our existing team members
  • Conduct regular on-floor assessments of Table Games and Slot team members to evaluate their skills proficiency
  • Work closely with Learning and Advancement team to support, develop and mentor future Gaming leaders constantly improving and developing new training initiatives
Competencies and requirements:
  • A minimum of five years of table games experience in a Gaming Management position (Pit Manager or above) and three years of Table Games Training at a major Casino Operator. Experienced in training design and performance evaluation is essential
  • A bachelor’s degree or other proven Management qualification
  • Proficient in written and spoken English, Mandarin and Cantonese
  • Proficient in MS office products including excel

Reporting line

  • President of Casino Operations / Vice President of Casino Operations
Interested parties please apply with full resume and expected salary to jobs@talentgroup.asia with subject header "Director of Training - Gaming"
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  Education:   >=Bachelor
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  Job Type:   Full Time
  Location:   Macau
  Last Updated:   2017/09/21
  Job Category:   Gaming / Casino > All Sub-Classification