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Hou Kong Hotel  
 



Front Desk Receptionist 前台接待員
          

工作职责:

  • 熱情接待到店客人,積極回應客人提問(門口以及電話咨詢)
  • 向客人介紹酒店服務以及住宿費用,幫客人預訂(留)房閒,確保所有取消單確實已經取消
  • 與客人建立良好關係,交流時要使客人感到舒適,禮貌得體處理客人投訴,維護酒店形象
  • 全面保存完整的客人入住記錄、訂單、銀行單,以方便日後參考與查詢
  • 保持前臺桌面整潔、物品擺放整齊,文件資料分類擺放方便查找
  • 關注各種途徑(網上、電話、門口、微信群)的房閒預訂並確保有留到房閒,保持酒店業務的高效運作
  • 及時通知維修以及設備故障,確保客人擁有舒適愉快的住宿體驗

 

Description:

  • Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

  • Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.

  • Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

  • Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

  • Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

  • Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

  • Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

要求條件:

  • 識粵語/普通話和英語
  • 良好的客戶服務
  • 良好的社交技能
  • 良好的危機管理能力

Requirement:

  • Knows Cantonese/ Mandarin and English

  • Exhibit excellent knowledge of customer service.

  • Good interpersonal skills.

  • Good crisis management skills.

 

有意者請電郵履歷至macauhoukonghotel@gmail.com預約面試。

 

Interested parties please forward your resume with expected renumeration to macauhoukonghotel@gmail.com.

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職位概覽
  工作經驗:   不限
  學歷要求:   不限
  每月薪酬:   薪酬面議
  工作性質:   全職
  工作地點:   澳門半島
  最近更新:   2017/12/01
  行業分類:   酒店/旅遊 > 總台/前台