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Winson Group永燊企業方案有限公司招聘
          

IT Helpdesk

Contract: Permanent 
Working period: Roster shift duty, 5 days work, 2 days offs.

A Shift: 11:25 – 09:00
D Shift: 9:00 – 18:36
C Shift: 14:00 – 11:36

Job Description:

  • Serve as Tier 1 support for incoming requests from customer
  • Responsible for working in shifts
  • Delivery of the operations of call center as per the agreed SLAs and expectations from customer
  • Provide analysis and trending log data from IT devices
  • Provide Incident Response support
  • Coordinate and participate with other analysts and other teams for advanced incident response
  • Track and route incidents and requests to appropriate groups
  • Documentation regarding all above mentioned items
  • Staying up to date with current security landscape, IT solutions, and new technologies

Requirements:

  • At Least graduated from High School, with good understanding in English listen, read and write Cantonese and mandarin for communication 
  • 1-3 years' experience as IT support
  • Must possess excellent customer service skills, as well as strong verbal and written communication skills

Considered a Plus

  • ITILv3 Foundations
  • HDI-SCA (HDI Support Center Analyst)
  • Strong understanding of vulnerability management
  • Strong understanding of help desk operations
 
 
薪金及福利面議
 
申請職位:HR@winson-group.com

Field Service Support Engineer 現場技術支援

Provide advice and technical support to customers on computing resources and services as well as workstation hardware / software / connectivity issues. This includes (for all applications Client uses) unboxing / configuring / staging / testing / delivery / instructions to customers. Also include the efforts to install / upgrade Windows Operating Systems as well as testing of the same. 

現場處理電腦問題, 如安裝軟硬件/處理上網問題/為客戶解釋如何運用公司配套等等,也包括安裝與upgrade Windows, 測試等等

  • Macau ID holders
  • Fluency in English and Cantonese
  • 1-2 years of working experience with good working ethics
  • Essential IT knowledge and able to perform the above job duties
  • Able to work on shift - 48 hours work each week on roster (5 days work, 2 Day Offs)

      薪金及福利面議

  • 持有澳門身份證
  • 操流利英語及粵語
  • 持一至二年工作經驗, 良好職業操守
  • 富耐性並能通過電話引導客戶解決問題
  • 擁有基本IT認知, 能獨立解決工作範疇所註明的電腦問題
  • 需輪班工作(此工作不需要上通宵班), 一星期五天工作天, 二天休假

申請職位:HR@winson-group.com


行政助理

工作內容及職責

  • 負責人員的招聘及甄選
  • 處理及更新人事資料
  • 協助處理日常行政事宜
  • 英文程度良好,有相關人力資源及文書經驗優先
  • 勤奮主動,具責任感,工作認真守時,良好的溝通技巧
  • 能完成上司委派之臨時工作及項目
 
薪金及福利面議
申請職位:HR@winson-group.com
搜尋工作
 
職位概覽
  工作經驗:   不限
  學歷要求:   不限
  每月薪酬:   薪酬面議
  工作性質:   不限
  工作地點:   不限
  最近更新:   2018/08/11
  行業分類:   廣告/媒體/娛樂 > 全部行業分類