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STEFANO RICCI 澳門招聘
          

STEFANO RICCI 澳門招聘

The STEFANO RICCI-01.jpg

時裝顧問 Fashion Consultant

薪酬:\$15,000 - \$25,000
 

Major Responsibilities 主要職責:

  • Join in the daily store operations
    參與日常店鋪運營
  • Provide and maintain excellent customer service and a pleasant shopping environment consistent with brand image
    提供並保持與品牌形象相匹配的優質對客服務及舒適的購物環境
  • Maintain current and potential customers to establish client relationship
    維護現有及潛在消費者,建立良好的客戶關係
  • Keep customers informed on new products or services, changes, etc.
    確保客人及時了解各項品牌信息包括新產品,服務或其它改變
  • To handle client enquiries and concerns
    處理顧客詢問及疑問
  • Execute sales plans and participates in marketing events and promotion programs
    執行銷售計劃並能參與市場活動及促銷計劃
  • Keep records and reports on sales activities
    記錄並彙報銷售數據
  • Other duties as assigned
    其它安排的工作職責


Requirements & Capabilities 任職要求:

  • At least 1 years of relevant experience in high-end fashion, luxury industry or in similar capacity
    至少一年相關行業經驗
  • Passion in retail industry with good selling skills
    對零售行業充滿熱情及良好的銷售技巧
  • Likes fashion and appreciates quality products
    熱愛時尚及高品質的產品
  • Fluent in Mandarin & Cantonese
    普通話及粵語流利

 

資深時裝顧問 Senior Fashion Consultant

Major Responsibilities 主要職責:

  • Join in the daily store operations
    參與日常店鋪運營
  • Provide and maintain excellent customer service and a pleasant shopping environment consistent with brand image
    提供並保持與品牌形象相匹配的優質對客服務及舒適的購物環境
  • Maintain current and potential customers to establish client relationship
    維護現有及潛在消費者,建立良好的客戶關係
  • Keep customers informed on new products or services, changes, etc.
    確保客人及時了解各項品牌信息包括新產品,服務或其它改變
  • To handle client enquiries and concerns
    處理顧客詢問及疑問
  • Execute sales plans and participates in marketing events and promotion programs
    執行銷售計劃並能參與市場活動及促銷計劃
  • Keep records and reports on sales activities
    記錄並彙報銷售數據
  • Other duties as assigned
    其它安排的工作職責


Requirements & Capabilities 任職要求:

  • At least 3 years of relevant experience in high-end fashion, luxury industry or in similar capacity
    至少三年相關行業經驗
  • Passion in retail industry with good selling skills
    對零售行業充滿熱情及良好的銷售技巧
  • Likes fashion and appreciates quality products
    熱愛時尚及高品質的產品
  • Fluent in Mandarin & Cantonese
    普通話及粵語流利

 

Store Supervisor 門店營運主管

REPORTS TO: Retail Training Manager
匯報線:銷售培訓經理
 

Major Responsibilities 主要職責:

Sales 銷售

  • Responsible for sales management and sales development of own store.
    負責所管理店舖的日常銷售管理及銷售拓展;
  • Manage the business on a day to day basis by maximizing sales and achieving monthly targets.
    負責店鋪日常運營管理,確保店鋪最大限度達成/實現每日、月銷售業績;
  • Perform various reports to provide sales analysis/forecast and suggest action plan to support the staff achieving targets.
    提供有效的銷售分析報告、預測和行動計劃建議,幫助店鋪完成既定目標;
  • Prepare reports, as per management requests.
    根據管理層要求,製作相關的報告。
     

Customer Service 客戶服務

  • Ensure that staff resolves customer complaints effectively.
    確保下屬員工及時、有效地處理客訴問題;
  • Lead and drive consistent customer service in store by role modeling desired behavior.
    通過需求行為模型演練,引領店鋪保持良好的、持續的符合公司標準要求的客戶服務水平。


Training and Development 培訓和員工發展

  • Motivate and coach staff appropriately to ensure that respect of company procedures, values and team spirit are in line with corporate standards
    以恰當的方式激勵並積極訓導下屬員工,確保員工尊重公司的流程、價值觀、團隊精神,符合公司標準。
  • Supervise the training of the staff on company procedures, product knowledge, security and operations
    監督對店鋪員工開展的有關公司流程、產品知識、安全意識、運營流程方面的培訓。
  • Identify training and development needs for the staff and give feedback to Area Manager / Deputy Area Manager
    通過有效分析及評估,識別員工培訓及發展的需求,並及時反饋給區域經理/區域副經理。


After Sales Service 售後服務

  • Ensure that after sales service is duly provided by all staff.
    確保所轄店鋪員工按照公司標準要求良好執行售後服務程序;
  • Advice the store staff on after sales service procedure.
    對店鋪員工的售後服務內容以及流程提供建議。


Operations / Housekeeping 運營/行政管理

  • Handle administrative duties, daily reports and staff duty rosters.
    根據公司標準要求,正確執行店鋪日常行政事務、日報表及排班;
  • Ensure proper functioning of all sales support IT systems.
    確保店鋪零售電腦銷售系統正常運行;
  • Ensure store is properly maintained.
    確保店鋪得到妥善維護;
  • Conduct daily briefing.
    根據公司標準要求,組織完成所在店鋪每日例會。


Merchandise / Inventory Control 商品/庫存管理

  • Manage healthy stock level and product mix to reflect sales and customer demands.
    管理好店鋪庫存和產品結構,使其維持在健康水平,真實反映銷售情況和客戶需求
  • Support merchandise transfer, stock take, inventory counts.
    依據公司標準要求及流程,配合完成店鋪貨品流轉、庫存盤點、點數的有關事務
  • Ensure safety and good condition of products.
    確保所在店舖的安全性、貨品處於良好環境和狀態
  • Ensure stock and back up storage are effectively managed in an organized manner.
    依據公司管理要求,保證店鋪庫存及後備庫存的有效管理


CRM 客戶關係管理

  • Acquire, build and maintain KEY customer relationship with follow up calls and activities to drive repeat visit and build customer loyalty
    積極獲取客戶有效信息,建立和維護重點客戶關係。通過電話跟進以及其他積極方式促進客戶的到訪,建立客戶對品牌的忠誠度
  • Support the organization of In-store & Promotional events, liaising with merchandising & PR team.
    積極配合公關與商品部門組織的各類店內活動、促銷和活動
  • Ensure proper customer data acquisition and management on the IT system.
    確保IT管理系統中正確錄入完整的客戶信息,妥善維護相關信息


Requirement 職位要求:

  • Ability to manage sales be sensitive to commercial environment;
    具備銷售管理的能力,對商業環境有敏銳的洞察力
  • Excellent team leadership, able to train, develops and motivates team members.
    具備傑出的團隊領導力,能培訓、發展和激勵員工
  • A minimum of 2 years managerial experience in Luxury Retail
    至少兩年以上的零售管理經驗,奢侈品行業經驗者優先考慮
  • Interest in fashion, tendencies and designer
    精通服裝產品,流行趨勢,陳列搭配,具備較強的時尚敏銳度
  • Fluent in Mandarin, Cantonese and English
    普通話、粵語及英語流利

 

有意者請將個人履歷連同近照電郵至 hr.ta@stefanoricci.com.cn

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  工作經驗:   不限
  學歷要求:   不限
  每月薪酬:   薪酬面議
  工作性質:   不限
  工作地點:   不限
  最近更新:   2018/09/12
  行業分類:   零售及消費品 > 全部行業分類