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Melco Resorts & Entertainment Limited  
 
 



Manager, Process Improvement & Projects - REQ298
          

POSITION SUMMARY:

A Process Improvement Manager will be responsible for maintaining efficiency and quality by leading Kaizen workshops at each property.  S/he will evaluate current business practices, looking for innovative ways to improve productivity and operational efficiency, reduce or contain operating costs and make the best use of the business’s resources. 

 

PRIMARY RESPONSIBILITIES:

Operations Projects

  • Define, scope, plan and lead business process improvement projects across business units to deliver efficiencies
  • Utilize a structured approach and collect the necessary quantitative and qualitative data to solve business process issues
  • Communicate and work collaboratively across the business units to resolve complex process issues and avoid risks to the project
  • Challenge stakeholders to maximize process improvement opportunities
  • Present findings and recommendations to senior management and key stakeholders
  • Document and monitor business processes, metrics and standard operating procedures as a result of improvement initiatives
  • Deliver process improvement training to staff
  • Facilitate and provide advice to business units via targeted workshops to identify and resolve process issues that are critically impacting business outcomes and require urgent resolution
  • Promote and develop a continuous process improvement culture across the organization
  • Create and maintain a reputation as the internal consultant of choice by senior management for any problem solving or process improvement initiatives
  • Consume roles as Kaizen Champion for each property

KEY PERFORMANCE INDICATORS:

QUALIFICATIONS:

Experience

  • Minimum 5 years post graduate experience in business automation, process improvement, quality improvement, strategic planning and development, financial planning & analysis or relevant area
  • Experience in gaming, integrated resorts, hotels, food and beverage, tourism, other hospitality industry a plus not mandatory
  • Experience in management and leadership positon preferred

Education

  • Bachelor’s Degree in business, industrial engineering, process engineering or similar
  • Post graduate degree in business management or industrial engineering or similar preferred

Skills / Competencies

  • Fluency in verbal and written English
  • Fluency in verbal Cantonese desirable
  • Proven leadership and teamwork records
  • Problem Solving / Analysis skills
  • Proficiency in MS Office, especially Advanced Excel, PowerPoint and Visio required
  • Ability to maintain a strict sense of professional ethics, confidentiality and privacy required
  • Knowledge of Kaizen/Lean/Six Sigma or other Process Improvement method and Project Management methodologies preferred
  • Ability to communicate and liaise with staff at all levels to achieve desired business improvement outcomes
  • Ability to build capability through knowledge sharing and coaching

 

To apply or for more information, please visit our website:
 
https://mycareer.melco-resorts.com/opportunities/index.html
 
Suitable candidates will be invited for an interview within 4 weeks of their application. All information collected will be used for recruitment purposes only.
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職位概覽
  工作經驗:   >=5年
  學歷要求:   >=學士
  每月薪酬:   薪酬面議
  工作性質:   全職
  工作地點:   氹仔島
  最近更新:   2018/12/01
  行業分類:   會計及財務 > 企業服務