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| Melco Crown Entertainment |
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| Join a company that is redefining the face of Macau, one development at a time. Melco Crown Entertainment is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Macau, including the Crown Macau, Cotai’s City of Dreams integrated entertainment resort and the Mocha Clubs, Macau’s non casino-based slot machine chain.
With an acquisition deal pending that will provide MPEL with a third development site on the Macau Peninsula, the employment opportunities promise to grow exponentially. A number of diverse positions will need to be filled.
Send your career skyrocketing with a company that’s changing the skyline.
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Apply today.
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新濠博亞娛樂（MPEL）
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歡迎加入一家一次過藉由全新開發，賦予澳門嶄新面貌的公司。 新濠博亞娛樂集團是一個位於澳門的博彩娛樂場及其度假配套的發展商、資產擁有者及經營者。旗下包括澳門皇冠酒店，新濠天地綜合娛樂場度假村，以及摩卡俱樂部——澳門的非娛樂場角子機鏈鎖店鋪。新濠博亞在澳門半島發展用地上的第三個收購交易即將成交，而它將提供的就業機會將大幅倍增。許多形形色色的職位空缺將需要優秀的人才來填補。
讓您的職業生涯隨著不斷突破的公司突飛猛進。
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立即應徵。
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Host - 008529
Job No.: 008529 Job: Restaurants / Bars Organization: City Of Dreams Description:
Position Summary: The Host is accountable for attending to an assigned area to ensure the highest level of Food and Beverage service delivery and guest relations through well developed food and beverage skills, knowledge and experience, in accordance with City of Dreams Macau vision, values and objectives. Support is provided to the food and beverage operation by assisting in the development and coordination of lower level employees Primary Responsibilities: 1. Guest relations - Establishes immediate eye contact with guest
- Greets all guests at restaurant entrance, seats them and promotes positive customer relations
- Takes control and maintains reservations where applicable
- Communicates all customer feedback to manager and supervisor
- Promotes repeat business by recognising VIP's and regular guests
- Maintains cleanliness of menus, bill folder and entrance
- Communicates clearly and effectively to ensure guests needs are met and handles guests queries and complaints correctly
- Always take responsibility for ensuring a positive guest experience
- Maintain self and the environment in all areas ensuring highest standards of presentation at all times
2. Managing self - Conduct work as a team with other staff to exceed guest expectations
- Work with initiative to seek and offer assistance as required from team members or supervisors
- Act as coach to other employees passing on skills, knowledge and techniques for performing tasks and work behaviours
- Maintain positive relations with other staff and departments
- Participate in training and other activities to facilitate high team performance
- Use initiative to lead the team to complete required tasks
3. Technical - Have thorough knowledge of menu and presentation standards and sound knowledge of cooking/preparation techniques
- Prepare and assemble orders in sequence and make final check before service
- Apply food and beverage service techniques correctly at all times, serving menu items with enthusiasm
- Arrange food and beverage attractively according to the outlet concept
- Take orders ensuring accurate and timely processing in accordance with outlet concept and making appropriate suggestions to enhance guest enjoyment.
- Maintain working order of equipment, work areas, storage areas, fittings, fixtures, furniture and operating systems
- Communicate effectively to know allocation/section, specials etc for service
- Prepare equipment, station, stock, floor for service
- Prepare mis-en-place to meet anticipated demand and operating standards
- Maintain back up supplies for anticipated demand
Experience: - Interest in food and beverage
- Customer service and/or hospitality experience essential
Education: - Certificate or above qualification is an advantage
- Relevant training in food & beverage is preferred
Applicants for the position must hold a Macau Identity Card (BIR) |
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