|
|
|
|
Training Information
|
|
Hotel Training |
| Workshop
Code: HT03 |
Title:
Conducting a Result-driven Briefing |
Aim:
Give supervisor a better understanding of the
need to provide information clearly to a team |
Target:
General grade to supervisory level |
Duration:
2.5 hours |
Medium of Instruction:
English (Cantonese by arrangement) |
Remark:
|
|
|
| Workshop
Code: HT04 |
Title:
Effective Techniques in Managing Conflict |
Aim:
Give supervisor a better understanding of the
skills which may be used when handling difficult
people or situations. |
Target:
General grade to supervisory level |
Duration:
2.5 hours |
Medium of Instruction:
English (Cantonese by arrangement) |
Remark:
|
|
|
| Workshop
Code: HT05 |
Title:
The Guest and I |
Aim:
Enable participants to understand how good social
skills be communicated to the guest with positive
results. |
Target:
General grade to supervisory level |
Duration:
3 hours |
Medium of Instruction:
English (Cantonese by arrangement) |
Remark:
|
|
|
| Workshop
Code: HT06 |
Title:
You as a Supervisor |
Aim:
Give supervisor a better understanding of the
importance of their role and to assist them
in performing it. |
Target:
General grade to supervisory level |
Duration:
3 hours |
Medium of Instruction:
English (Cantonese by arrangement) |
Remark:
|
|
|
| Workshop
Code: HT07 |
Title:
The Art of Delegation |
Aim:
Give supervisor a better understanding of the
benefits and pitfalls of delegation. |
Target:
General grade to supervisory level |
Duration:
3 hours |
Medium of Instruction:
English (Cantonese by arrangement) |
Remark:
|
|
|
| Workshop
Code: HT01 |
Title:
Meeting, Incentive, Convention and Exhibition Executive
Development Programme |
Aim:
Develop a strategic insight into the planning and
management of Meeting, Incentive, Convention
and Exhibition within the context of Macao
(current and future), exploring competitive
analysis, regional and global trends and the
implications for Macao. |
Target:
Executives and senior managers |
Duration:
3 full days (including on-site project preparation
and presentation) |
Medium of Instruction:
English |
Remark:
Certificate of Achievement |
|
|
| Workshop
Code: HT02 |
Title:
Introduction to Meeting, Incentive, Convention
and Exhibition Management |
Aim:
Provide participants with an understanding of the
global Meeting, Incentive, Convention and Exhibition
industry, and the knowledge and professional
skills needed to undertake MICE planning, staging
and management in Macau. |
Target:
New entrants or field practitioners with limited
training on the subject matter |
Duration:
30 hours |
Medium of Instruction:
English |
Remark:
Certificate of Achievement |
|
|
|
Sales And Customer Services
|
| Workshop
Code: SS01 |
Title:
New trends in sales for Retailers |
Aim:
Demonstrate the new trend in active selling as
well as develop your potential in sales |
Target:
New entrants or field practitioners with limited
training on the subject matter |
Duration:
3 hours |
Medium of Instruction:
Cantonese/Mandarin |
Remark:
25 participants |
|
|
| Workshop
Code: CS01 |
Title:
Application of Enneagram in Customer Services |
Aim:
Enable participants to incorporate Enneagram into
the customer services |
Target:
Supervisors and frontliners |
Duration:
7 hours |
Medium of Instruction:
Cantonese/Mandarin |
Remark:
20 participants |
|
|
| Workshop
Code: CS02 |
Title:
Managing your Loyal Customers |
Aim:
Enable participants to manage their customer services
by developing loyalty customers who have lifetime commitment
toward the products and/orservices that you
offer |
Target:
Managers and supervisors |
Duration:
4 hours |
Medium of Instruction:
Cantonese |
Remark:
30 participants |
|
|
|
Management Training
|
| Workshop
Code: MT01 |
Title:
Achieve Amazing Business Succession Through Talent
Management |
Aim:
Develop insights in managing the workforce toward
the company's goals through the effective talent
management |
Target:
Senior and line managers and human resources professionals |
Duration:
4 hours |
Medium of Instruction:
Cantonese |
Remark:
Certificate of Attendance |
|
|
| Workshop
Code: MT02 |
Title:
Effective Team building |
Aim:
Inspire participants to unify as one effective
team and develop a shared vision toward the
aachievement of company's goals |
Target:
Supervisors and managers
|
Duration:
7 hours |
Medium of Instruction:
Cantonese/English |
Remark:
Certificate of Achievement |
|
|
| Workshop
Code: MT03 |
Title:
Effective Presentation Skills |
Aim:
Create powerful presentation techniques which enable
participants to deliver truly outstanding presentations
that engage the target audience and yield repeatable
results. . |
Target:
Supervisors and managers
|
Duration:
7 -14 hours |
Medium of Instruction:
Cantonese/English |
Remark:
15 participants |
|
|
| Workshop
Code: MT04 |
Title:
Managing Workplace Stress |
Aim:
Use Hypnotherapy techniques and other effective communication
skills to release the stress and create dynamic
forces for individuals to tackle the challenges ahead. |
Target:
Teachers, frontliners and interested parties |
Duration:
4 hours |
Medium of Instruction:
Cantonese |
Remark:
30 participants |
|
|
|
Language Training
|
| Workshop
Code: LT01 |
Title:
Basic Mandarin for Frontliners |
Aim:
Apply the basic Mandarin that they taught to communicate
with customers successfully. |
Target:
Frontliners and Supervisors |
Duration:
20 hours |
Medium of Instruction:
Mandarin (Supplemented by Cantonese) |
Remark:
20 participants |
|
|
| Workshop
Code: LT02 |
Title:
Basic Cantonese for Frontliners |
Aim:
Apply the basic Cantonese that they taught to communicate
with customers successfully. |
Target:
Frontliners and Supervisors |
Duration:
20 hours |
Medium of Instruction:
Cantonese (Supplemented by Mandarin) |
Remark:
20 participants |
|
|
| Workshop
Code: LT03 |
Title:
Basic English for Frontliners |
Aim:
Apply the basic English language skills that they
taught to communicate with customers successfully.
|
Target:
Frontliners and Supervisors |
Duration:
20 hours |
Medium of Instruction:
English (Supplemented by Cantonese) |
Remark:
20 participants |
|
|
| Workshop
Code: LT04 |
Title:
Basic English for Frontliners |
Aim:
Apply the basic language skills that they taught
to communicate with customers successfully. |
Target:
Frontliners and Supervisors |
Duration:
20 hours |
Medium of Instruction:
English (Supplemented by Mandarin) |
Remark:
20 participants |
|
|
|
| |
|
|
|
